Returns, Replacement & Warranty Policy
Single-unit orders: 7-day returns, free pickup, refund in 24 hours. Bulk lots: the warranty & checking policy of each lot.
- 1Select Item
- 2Return Reason
- 3Refund Method
- 4Schedule Pickup
- Easy Returns
- Free Doorstep Pickup
- Refund in 24 Hours
This page covers returns, replacements and warranty for everything bought on AgainNew. Single-unit (B2C) orders follow Section A. B2B & bulk lot orders follow the terms of each lot — see Section B.
Section AB2C — Single-Unit Orders
Log in to return an item
Use the mobile number you ordered with — we'll show your delivered items and their return windows.
Log in with your mobile number7-Day Return Window
Returns accepted within 7 days of delivery for most products. Check the product page for exceptions.
Original Condition Required
Device must be in original condition with all accessories, packaging and the original IMEI / serial number intact.
Free Pickup
We arrange free doorstep pickup — no need to visit a store or drop-off point.
Fast Refund
Refunds processed within 24 hours of QC verification. Wallet refunds are instant.
Section B
B2B & Bulk Lot Returns, Replacement and Warranty Policy
Bulk lots bought by verified B2B vendors are not covered by the single-unit return window and refund process above. Each lot has its own Warranty & Checking Policy, shown on the lot page before you bid or buy, and you accept a specific version of it with your bid or purchase.
What applies to your order, in this order of reference:
- The warranty & checking policy you accepted, saved with your order (see My orders). Later changes to the listing don't change it.
- The bulk lot listing and its manifest / QC report.
- Your order confirmation and any other terms agreed for the order.
- This page, our Terms & Conditions and applicable law.
The four warranty types a lot can have
Full lot warranty
- The lot page shows the warranty duration, when it starts, what it covers, the exclusions and how to claim.
- Claims follow that claim process within the stated period. The remedy (repair, replacement or another remedy) is the one set out in the lot's terms.
- A warranty does not by itself mean a refund or a replacement.
Mixed warranty
- Different products, grades or quantities in the same lot have different conditions. The lot page lists each line with its quantity and condition.
- A claim is assessed against the line the unit belongs to (for example its grade or model), not against the best condition in the lot.
- Some units may have a warranty, some a checking period only, and some no warranty.
Checking only
- There is no repair or replacement warranty. You may check the units within the checking period shown for the lot.
- The lot page states when the period starts, which checks are allowed, the deadline for reporting defects or differences, any evidence needed and how to report.
- Problems reported after the deadline, or outside the allowed checks, may not be accepted.
No warranty
- The lot is clearly marked “No warranty” before you bid or buy, with any disclosure the seller added.
- No standard replacement or refund is promised. Any claim is handled under the order's agreed terms and applicable law.
- Wrong products, quantity differences or transit damage can still be reported (see below).
Reporting a problem with a bulk order
Report every issue through a support ticket for the order (category B2B & Bulk Orders), within the reporting deadline in your lot's terms. Where the terms give no deadline, report it as soon as you find it. Each report is reviewed against the order's agreed terms and the evidence; a report does not automatically mean a replacement or refund.
Wrong product or model supplied
Evidence that helps: Photos of the units and their labels, IMEI / serial numbers, compared with the lot manifest.
Quantity mismatch
Evidence that helps: Unit count with IMEI / serial list, and an unboxing video if you have one.
Missing items or accessories
Evidence that helps: List of what is missing against the manifest or listing, and photos of the packaging.
Damaged in transit
Evidence that helps: Photos of the outer packaging and the damaged units, the courier AWB number, and any remark made on delivery.
Grade mismatch
Evidence that helps: Photos showing the condition of each affected unit, with its IMEI / serial number and the grade it was listed as.
Defect found within a checking period
Evidence that helps: As required by the lot's checking policy (shown on the lot and in your order), reported before its deadline.
Warranty claim within a stated warranty period
Evidence that helps: As required by the lot's claim process, with the IMEI / serial number and a description of the fault.
Nothing on this page limits any right that cannot be excluded under applicable law.
Single-unit vs bulk orders at a glance
| Policy item | B2C single-unit order | B2B / Bulk lot order |
|---|---|---|
| Applicable policy | This page (Section A) and the product page | The lot's warranty & checking policy you accepted, the lot listing and your order terms |
| Warranty | As shown on the product page | Full lot warranty, mixed, checking only or no warranty — as published for the lot |
| Replacement | Exchange or return within the 7-day window, then warranty claims | Only as set out in the lot's terms and the order's agreed terms |
| Checking period | The 7-day return window | Only if the lot states one — with its own start and deadline |
| Defect reporting | Self-service return or warranty claim (log in with your order mobile) | Support ticket for the order (B2B & Bulk Orders), within the lot's deadline |
| Refund | Refund after pickup and quality check, as described above | According to the order's agreed terms and applicable law |
Applicable policy
B2C single-unit
This page (Section A) and the product page
B2B / Bulk lot
The lot's warranty & checking policy you accepted, the lot listing and your order terms
Warranty
B2C single-unit
As shown on the product page
B2B / Bulk lot
Full lot warranty, mixed, checking only or no warranty — as published for the lot
Replacement
B2C single-unit
Exchange or return within the 7-day window, then warranty claims
B2B / Bulk lot
Only as set out in the lot's terms and the order's agreed terms
Checking period
B2C single-unit
The 7-day return window
B2B / Bulk lot
Only if the lot states one — with its own start and deadline
Defect reporting
B2C single-unit
Self-service return or warranty claim (log in with your order mobile)
B2B / Bulk lot
Support ticket for the order (B2B & Bulk Orders), within the lot's deadline
Refund
B2C single-unit
Refund after pickup and quality check, as described above
B2B / Bulk lot
According to the order's agreed terms and applicable law